Pop in to our Showroom, call us or email us and we will keep you updated of new properties via email, text or phone - whichever you prefer. We will need as much information as possible about the type of property you are looking for and who will be residing in the property.

With a clear understanding of your requirements we will access all properties that match your criteria: the style of the property you are after; whether it is furnished or unfurnished; whether parking space is available; the property location; and the length of the tenancy. Full details of this selection will be sent to you via text or email and you can also search yourself using our daily updated website. Property details can also be printed from this website.

We will endeavour to set up viewings of properties you are interested in as quickly as possible. We conduct appointments at times that suit you, including early evenings and Saturdays.

The rentals market moves a lot faster than the sales market and properties are snapped up more quickly, so you need to be fast in making a decision.

Once you've identified a suitable property and supplied us with details of referees, your information will be forwarded to the landlord for acceptance. At this stage references will be applied for. References required may include one from your bank or accountant to establish your financial standing. A character reference is also usually required. This may be from a previous landlord, employer or even your solicitor.

Once the landlord confirms that they would like to proceed we will draw up the relevant paperwork, forming an agreement between both parties. A deposit may be needed to help secure your verbal agreement until the documents are prepared. We will call you in to sign the contracts when all the administration has been completed and references checked.

As a prospective tenant you will be expected to pay at least a month's rent in advance plus a month's to five weeks' rent as a deposit (bond) prior to the commencement of the tenancy. This will be returned at the end of the tenancy (subject to our Terms & Conditions for refund), subject to the details of your agreement and the findings of the inventory check-out report.

Your rights and responsibilities as a tenant are clearly set out in the tenancy agreement. These will include an undertaking to pay the rent on time and keep the property in an acceptable state. Read the agreement carefully and raise any queries with the agent before signing.

• All deposits are protected in a government backed tenancy deposit scheme. As the tenant you will be expected to arrange contents insurance for your own possessions in the property.
• Unless otherwise stipulated in the tenancy agreement, you will be expected to pay for utility services such as gas, electricity, water, telephone and TV licence during the course of the tenancy. You may also need to pay council tax.
• At the end of the tenancy, ensure you have fulfilled all the obligations as stated in the tenancy agreement, otherwise deductions may be made from your deposit. At this time the agent will conduct an inventory check and inspect the property. Provided there are no missing items or any damage, your deposit should be returned to you shortly after the property is vacated.
• If the property is a managed let, the agent will act as a mediator between the tenant and the landlord, otherwise you will be required to deal with the landlord direct.

An inventory of the contents and condition of the property is usually produced prior to commencement of the tenancy. This will be supplied to both landlord and tenant.

Congratulations, keys are now handed over and you can move in to your new home!